Professional Development

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Process Mapping and Modeling

December 9 & 10, 2014

9 am - 4 pm; 12 PDU: $829; Baldwin Wallace, Berea

Instructor: Amanda Dietz


Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business.

Properly used, process maps can change your entire approach to business process management...and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes as well as the root causes of systemic quality problems.

Target Audience:

Process owner or manager; process, workflow or business analyst; functional or project manager; process improvement team leader or member; anyone actively involved in your organization's process improvement, lean or six sigma efforts.

Course Outline:

  • An Introduction to Systems Thinking
    • The Evolution of Process Management
    • Process Management Cycle: SevenStages
    • Traditional Management
    • Systems Thinking
    • Class Exercise: Select A Process To Analyze
    • The System Model
    • Creating A System Map 
    • Case Study Assignment
  • The Tools: How to Construct and Analyze Process Flow Charts
    • Process and Workflow Diagrams 
      • Top-Down Flow Chart
      • Block Diagram
      • Activity Chart
      • Work Flow Diagram
      • Cross-Functional Flow Chart
      • BPMN
    • When to Use Each Chart
    • Class Exercise: Bubble Process
    • Analyzing Process Flowcharts
    • Class Exercise: Putting It All Together
    • Process Measures
    • Charting Tips
  • Implementation Guide: Getting Your Bang for the Buck
    • Implementing Change
    • Organizational Change
    • Creating & Sustaining Organizational Change
    • Managing Resistance to Change
    • Implementing Strategy
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